Business IT

Your Stay-at-Home Workers Need Responsive IT Support

Working from home can be challenging for employees who are accustomed to going to an office every day. It’s not just a matter of loneliness and work-life balance. Many employees are likely struggling to make their home technology work as well as what they’re used to in the office.

The Right Technologies Enable High-Quality Customer Service during Pandemic

As the COVID-19 pandemic continues, state and local governments are implementing measures to ensure social distancing. That’s forcing organizations in virtually every industry to modify their operations in order to stay in business. Many are implementing pickup and delivery services and remote consultations to continue to serve customers.

Tips for Securing Your Business as Employees Work from Home

In a previous post, we discussed the importance of enterprise-class conferencing and collaboration tools in any work-from-home strategy. As states shut down nonessential businesses and employees seek to maintain social distancing, collaboration tools help keep your company running by enabling staff to work remotely. The GDS nTouch Unified Communications-as-a-Service solution gives employees the tools they need to maintain productivity while they do remote work.

Security Controls to Reduce Cyber Risk in Operational Technology Networks

In our last post, we discussed a ransomware attack that forced a natural gas compression plant to shut down operations. The attacker compromised Windows 10 systems on the company’s IT network, then was able to access the operational technology (OT) network due to a lack of network segmentation. Luckily, the plant never lost control of its operations, but the incident highlights the need for stronger OT security controls.

How's Your Cybersecurity Hygiene?

When thinking about the best way to articulate defense tactics against the cyber bad guys, I was struggling with an analogy that would really resonate. The thought came to me as I was brushing my teeth the other day, hygiene! Having a strong security posture is basically like having a good hygiene routine.

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