Enhancing the customer experience is a top priority for many companies — and with good reason. Myriad studies show that CX investments deliver a huge return. The Temkin Group found that companies can increase revenue by 70 percent or more within three years of investing in CX. According to a report from PwC, consumers are willing to pay 16 percent more for a great experience.
Business IT
During the first nine months of 2023, the U.S. experienced 24 natural disasters with damages exceeding $1 billion each — the most since the National Oceanic and Atmospheric Administration began tracking such events in 1980. The numbers reflect a troubling trend, with eight of the 10 worst years for billion-dollar disasters occurring in the past decade.
Businesses need technology, but not many need to own it. That’s the beauty of the Infrastructure-as-a-Service (IaaS) model — it enables companies to access the robust technologies they need without taking on any of the capital costs, maintenance expenses or obsolescence risks that are part and parcel of in-house IT infrastructure.
Global spending on IT security and services will exceed $200 billion this year, with the average organization now devoting more than 20 percent of its IT budget to cybersecurity. However, in their efforts to guard against sophisticated, new threats, too many organizations are neglecting to shore up old, existing vulnerabilities.
No one wants to contemplate a workplace emergency, but illness, injury or even violence can happen at any time. In an emergency, everyone knows to call 911. However, the multiline telephone systems (MLTSs) used in many organizations can make it difficult to get help quickly.
