The demand for skilled IT professionals continues to exceed the supply. The IT trade group CompTIA estimates there are currently more than 2 million unfilled IT jobs in the U.S., and the shortage is likely to worsen in coming years due to an aging workforce and a dearth of IT education programs. In one Gartner survey, nearly two-thirds of IT executives said the tech talent shortage keeps them from adopting emerging technologies.
Business IT
Managing today’s increasingly complex technology ecosystems requires specialized expertise that few organizations have on staff. As a result, more companies are turning to managed services providers (MSPs) to fill talent gaps and control costs while driving improvements in security, innovation and efficiency.
If you’ve ever experienced extended hold times, dropped calls or repeated transfers when calling customer service, then you are well-acquainted with the concept of “customer friction.” The term refers to anything that gets in the way of a smooth and effortless interaction between businesses and their customers — and it is contributing to a growing sense of dissatisfaction among U.S. consumers.
The Securities and Exchange Commission (SEC) has implemented new rules requiring publicly traded companies to report cybersecurity incidents. The rules will also affect privately held companies in a public company’s supply chain.
Enhancing the customer experience is a top priority for many companies — and with good reason. Myriad studies show that CX investments deliver a huge return. The Temkin Group found that companies can increase revenue by 70 percent or more within three years of investing in CX. According to a report from PwC, consumers are willing to pay 16 percent more for a great experience.
