For most organizations, the shift to remote work is not a temporary fix to meet pandemic-related social distancing requirements. It’s now a permanent feature of modern workstyles — and that is creating IT challenges.
Phone calls represent just 5 percent of all business communications, according to some estimates. Organizations have a wide range of alternatives, including email, online chat, text messages and conferencing platforms. Voice communication may seem slower and more cumbersome than these newer technologies, but it still has tremendous value.