People have been talking about “digital transformation” for several years but not doing a lot about it. That is until the COVID-19 pandemic hit, and businesses were forced to retool their business models virtually overnight. In a recent study by Software AG, 97 percent of IT professionals said they went through some kind of digital transformation (DX) project in 2020.
The term “managed IT services” is commonly used in the IT industry and widely misunderstood. What IT services are managed? Who is managing them and why?