Managed IT Services Blog

Insights from GDS About Managed IT, Connectivity, Cyber Security & More

Security Awareness Training: More than a Regulatory Mandate

Security Awareness Training: More than a Regulatory Mandate

Security awareness training helps strengthen the weakest link in the security chain — humans. A well-designed training program will help users understand security risks, recognize threats and avoid falling victim to social engineering attacks.

How XDR Tools Provide Greater Visibility into Multi-Vector Attacks

How XDR Tools Provide Greater Visibility into Multi-Vector Attacks

Many cyberattacks exploit multiple vulnerabilities across the IT environment. Traditional security tools are often unable to combat these complex, multi-vector attacks.

5 Reasons Why Co-Managed IT Is a Great Option for Firms with IT Staff

5 Reasons Why Co-Managed IT Is a Great Option for Firms with IT Staff

For most small organizations, the decision to outsource IT functions to a managed services provider (MSP) is typically easy. It doesn’t make economic sense to hire an IT professional to manage and maintain the organization’s systems and network. Outsourcing provides access to IT expertise and responsive support, ensuring that staff stay productive and focused on the organization’s core business.

5 Security Questions Business and IT Leaders Should Be Asking Now

5 Security Questions Business and IT Leaders Should Be Asking Now

Cybersecurity is much more than a technology tool. It’s a strategy, mindset and set of best practices that are integrated into every aspect of the business. To achieve truly effective cybersecurity, stakeholders need to have strategic conversations about the most likely threats and their potential impact. Only then can the organization select the right tools and ensure they have the resources to achieve their security objectives.

Business IT Solutions Provider for Your Business

4 Reasons Why Global Data Systems Is the Right Business IT Solutions Provider for Your Business

Today's business environments are more interconnected than ever before. Choosing the right business IT solutions provider is essential for fostering operational efficiency, ensuring seamless communication, and maintaining a competitive edge. As IT infrastructure forms the backbone of modern enterprises, the right provider can catalyze growth, streamline processes, and fortify cybersecurity protocols.

The Benefits of Working with a Local or Regional MSP

Hometown Hero: The Benefits of Working with a Local or Regional MSP

Partnering with a managed services provider (MSP) makes good business sense, given the complexity of the IT environment and tech talent shortage. More organizations are turning to MSPs to support their technology assets and address growing security threats. MSPs also give customers the flexibility to adapt to new opportunities and changing market conditions.

The Value of Professional Desktop Management Services in Modern IT

The Value of Professional Desktop Management Services in Modern IT

Today’s digital landscape is constantly growing, changing, and evolving. If you’re having trouble keeping your organization’s IT needs up to date, you’re certainly not alone. Yet, effective IT management is too crucial for your current and future success to ignore. Businesses, regardless of size or industry, rely heavily on modern technology to streamline operations, enhance productivity, and maintain a competitive edge.

Navigating Regulatory Compliance Challenges in the Age of Remote Work

Navigating Regulatory Compliance Challenges in the Age of Remote Work

Although some companies are issuing return-to-office mandates, most acknowledge that remote and hybrid work is here to stay. Fact is, remote work works — studies show that employees are just as productive working remotely. Remote and hybrid work strategies also save organizations money and provide intangible benefits that make employees happier and more engaged.

8 Ways to Improve Your Endpoint Security

8 Ways to Improve Your Endpoint Security

As we noted in our last post about endpoint security, malicious actors increasingly exploit security vulnerabilities in endpoint devices such as laptops, tablets and smartphones. However, endpoint security has become far more difficult due to the huge numbers of remote and hybrid workers using unsupported devices to access network resources.

6 Strategies for Achieving PCI Compliance

6 Strategies for Achieving PCI Compliance in the Contact Center

In our last post, we discussed some of the challenges of maintaining regulatory compliance in the age of remote work. We used the Payment Card Industry Data Security Standard (PCI DSS) as an example. As organizations work to ensure compliance with the latest version, PCI DSS 4.0, they must extend those efforts to offsite staff. PCI DSS applies to remote workers who access, store, process or transmit cardholder data.

6 Endpoint Vulnerabilities

6 Endpoint Vulnerabilities That Could Put Your Organization at Risk

Endpoint devices facilitate remote and mobile work by allowing users to connect to the corporate network from almost anywhere. That also makes them enticing targets for malicious actors.

Maintenance Contracts Work Hand-in-Hand with Managed Service

Maintenance Contracts Work Hand-in-Hand with Managed Service

Technology breaks. Today’s hardware and software are extremely reliable, but something will inevitably become unstable or just stop working. To minimize the impact of such failures, it’s important to have contingency plans for the repair or replacement of your IT systems.

Network Professional Services

Take Advantage of Global Data Systems' Network Professional Services to Boost Your Efficiency

A company’s digital ecosystem being complete and up-to-date is no longer a luxury, but a necessity. This has made the efficiency of IT management a cornerstone for success, regardless of your company size or industry. As businesses strive to stay competitive and relevant in an increasingly interconnected world, the demand for seamless, reliable, and secure IT infrastructure has never been higher.

Why Effective Data Backup Is Essential to Cybersecurity

Why Effective Data Backup Is Essential to Cybersecurity

Backup and cybersecurity go hand in hand. Regular backups are the last defense against downtime if data is corrupted in a cyberattack. In many organizations, however, backup systems and processes simply aren’t up to the task.

Enterprise Collaboration Strategy

6 Benefits of an Enterprise Collaboration Strategy

The pace of business continues to accelerate, thanks in part to a mobile workforce and constantly connected customers. Competition is getting more intense. Providing a product or service immediately, effectively and efficiently is essential.

Why Today’s Threat Climate Demands Managed SIEM

Why Today’s Threat Climate Demands Managed SIEM

Cybercriminals are developing more sophisticated threats and using automation to launch them in high volumes. In response, organizations are adopting more security tools to help them detect and respond to these threats. The problem is that these disparate tools don’t talk to one another, making it difficult to get a holistic view of the organization’s overall security posture. This challenge is driving increased adoption of security information and event management (SIEM) tools.

How the Right MSP Can Relieve the Strain on Your Help Desk

6 Reasons to Make the Switch to SD-WAN

The transition to remote and hybrid work styles has had a profound impact on network performance. Massive numbers of remote employees and bandwidth-hungry applications have significantly increased network traffic and intensified connectivity demands. Decades-old WAN designs aren’t up to the task.

How the Right MSP Can Relieve the Strain on Your Help Desk

How the Right MSP Can Relieve the Strain on Your Help Desk

The help desk remains a core element of most IT departments, but many organizations struggle with high staff turnover rates. The persistent IT skills shortage makes for fierce competition for technology professionals. Help desk personnel are among those most likely to leave for greener pastures.

Why Collaboration Is Essential in Today’s Contact Center

Why Collaboration Is Essential in Today’s Contact Center

Ever interact with a contact center agent who relied heavily on a script? Odds are, it wasn’t the best experience. Scripted interactions tend to lack personality, even if the agent inserts your name at the right points. Such interactions can also be frustrating if the script doesn’t align with your needs and the agent can’t adjust.

How the Public Sector Can Protect Against Rising Security Threats

How the Public Sector Can Protect Against Rising Security Threats

Recent ransomware attacks that disrupted city and county governments in Colorado, Georgia, Missouri and Pennsylvania highlight a worrisome trend of threats targeting public-sector organizations. Several new surveys note a sharp rise in attacks against federal, state and municipal agencies, school districts, and other public-sector organizations.

There’s More Than One Way to Acquire Third-Party IT Support

There’s More Than One Way to Acquire Third-Party IT Support

The demand for skilled IT professionals continues to exceed the supply. The IT trade group CompTIA estimates there are currently more than 2 million unfilled IT jobs in the U.S., and the shortage is likely to worsen in coming years due to an aging workforce and a dearth of IT education programs. In one Gartner survey, nearly two-thirds of IT executives said the tech talent shortage keeps them from adopting emerging technologies.

an MSP’s operational maturity

Is Your MSP Operationally Mature?

Managing today’s increasingly complex technology ecosystems requires specialized expertise that few organizations have on staff. As a result, more companies are turning to managed services providers (MSPs) to fill talent gaps and control costs while driving improvements in security, innovation and efficiency.

Automatic Call Distribution Systems Reduce Customer Friction

Automatic Call Distribution Systems Reduce Customer Friction

If you’ve ever experienced extended hold times, dropped calls or repeated transfers when calling customer service, then you are well-acquainted with the concept of “customer friction.” The term refers to anything that gets in the way of a smooth and effortless interaction between businesses and their customers — and it is contributing to a growing sense of dissatisfaction among U.S. consumers.

How to Improve Security with Effective Log Management Practices

How to Improve Security with Effective Log Management Practices

Security log files are a rich source of information about IT systems, providing critical insight into unusual login attempts, system changes, access requests and other anomalous activities that may have security implications. However, the sheer volume and diversity of logs generated across today’s complex IT environments makes it difficult to analyze and use that information.

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