No one wants to contemplate a workplace emergency, but illness, injury or even violence can happen at any time. In an emergency, everyone knows to call 911. However, the multiline telephone systems (MLTSs) used in many organizations can make it difficult to get help quickly.
In our last post, we discussed some of the FCC regulations that impact Voice over IP (VoIP) providers. Specifically, providers must pay into the Universal Services Fund (USF) and meet FCC reporting requirements. Some providers that resell VoIP and unified communications (UC) services don’t realize their responsibilities. They face the risk of an FCC audit, which puts their customers at risk of rate increases or service disruptions.