Business IT

Managing today’s increasingly complex technology ecosystems requires specialized expertise that few organizations have on staff. As a result, more companies are turning to managed services providers (MSPs) to fill talent gaps and control costs while driving improvements in security, innovation and efficiency.

The Securities and Exchange Commission (SEC) has implemented new rules requiring publicly traded companies to report cybersecurity incidents. The rules will also affect privately held companies in a public company’s supply chain.

If you’ve ever experienced extended hold times, dropped calls or repeated transfers when calling customer service, then you are well-acquainted with the concept of “customer friction.” The term refers to anything that gets in the way of a smooth and effortless interaction between businesses and their customers — and it is contributing to a growing sense of dissatisfaction among U.S. consumers.

Enhancing the customer experience is a top priority for many companies — and with good reason. Myriad studies show that CX investments deliver a huge return. The Temkin Group found that companies can increase revenue by 70 percent or more within three years of investing in CX. According to a report from PwC, consumers are willing to pay 16 percent more for a great experience.