Many of us have been the customer for a large project before. Perhaps for a home renovation. Perhaps for implementing a new system or installing new equipment at work. If these projects went well for you, you can probably recognize that the project manager made a significant effort to identify and manage your expectations. This led you to believe, throughout the life of the project, that things were under control. This eased your fears about the ultimate success of the project.
In a 2017 report from the Project Management Institute (PMI), 14 percent of all IT projects fail. However, this metric only tells part of the story. Of the projects that didn’t fail outright, 49% were late, 43% exceeded their initial budget, and 31% didn’t meet their goals.