How GDS Is Using AI to Transform IT Operations

When we talk about using AI to modernize your business, we speak from experience. At Global Data Systems (GDS), artificial intelligence is more than a tool—it’s a core part of our transformation strategy. We’ve taken major strides in deploying real-world AI applications that enhance operations, strengthen cybersecurity, and deliver measurable value across our teams.

AI as a Core Part of Our Transformation Strategy

Our commitment to innovation extends beyond client solutions. We’re using AI to improve the way we work internally, ensuring our own operations are just as agile and efficient as the services we provide. From automating workflows to enabling data-driven decision-making, AI has become an essential part of how GDS operates every day.

Our First Internal AI Agent Deployment

Supporting the NOC and Service Desk

A major milestone in that journey: GDS has officially deployed its first internal AI agent to support our Unified Managed Services Team, including both the Network Operations Center (NOC) and the Service Desk.

These AI-driven tools are securely grounded in our documented Standard Operating Procedures (SOPs)—the same framework our engineers rely on every day. Now, team members can ask questions and receive instant guidance based on approved internal processes. This capability improves response times, boosts consistency, and helps engineers quickly triage unfamiliar incidents or complex workflows.

Grounded in 30+ Years of Expertise

The AI agent isn’t just smart—it’s trained on over three decades of GDS expertise supporting IT infrastructure. By embedding AI into our operational backbone, we’re enabling faster problem resolution and reinforcing the same high standards our clients expect from us.

Built Securely Within the Microsoft Ecosystem

Adhering to Compliance and Access Controls

What makes this deployment especially significant is the secure way it was implemented. Built entirely within our Microsoft ecosystem, the AI agent operates inside our established identity access management, compliance, and network segmentation policies.

Every query and response is governed by AI-centric security configurations implemented by our Infrastructure team—ensuring that automation never compromises data privacy or integrity.

AI-Centric Security Configurations

From encryption policies to role-based permissions, every safeguard ensures the AI operates within our enterprise security boundaries. This secure-by-design approach enables us to harness AI’s capabilities without introducing risk.

Future Applications of AI at GDS

We’re only scratching the surface of what’s possible. As our AI framework evolves, future internal agents may be able to:

• Accelerate operational workflows
• Reduce repetitive manual tasks
• Empower employees with real-time access to institutional knowledge
• Deliver autonomous support for time-consuming activities

Each new iteration helps our teams work smarter, not harder—while maintaining the same high level of service our clients rely on.

Laying the Foundation for Scalable AI Across GDS

Leveraging Industry-Leading AI Tools

Our AI strategy isn’t confined to a single platform. GDS is building a secure, scalable foundation for enterprise AI, integrating tools from Microsoft, Cisco, and other leading vendors. This includes:

• AI chatbots for real-time assistance
• Governance and data classification solutions
• XDR (Extended Detection and Response) systems for advanced threat detection
• Ensuring Security and Compliance

Every deployment is designed around SOC 2 Type II compliance and our internal cybersecurity protocols. That means every AI application—whether for infrastructure monitoring or customer support—is protected by the same rigorous standards that define GDS.

Operationalizing AI for Real Business Impact

At GDS, we’re not just experimenting with AI—we’re operationalizing it. Our internal AI strategy focuses on practical outcomes that help both our team and our clients move faster, smarter, and more securely.

By embracing AI within a trusted and compliant framework, we’re paving the way for the next generation of managed IT and cybersecurity excellence.

Contact GDS today to explore how AI can transform your IT operations.

Benefits of Managed IT Services from Global Data Systems

• Strategic Managed IT: We help you solve your technology related business problems.
• Connectivity: We get you reliable, secure connectivity anywhere in the western hemisphere in 48 hours.
• Support: When you need help simply call our 24x7x365 support number.
• Billing: Instead of managing hundreds of vendors - get one, easy to read bill from GDS.

Contact Managed Services Provider, Global Data Systems >