Managed IT Services Blog

Insights from GDS About Managed IT, Connectivity, Cyber Security & More

Managed IT Services for Assisted Living Communities

Helping Senior Assisted Living Facilities Use Technology to Keep Residents Connected

The COVID-19 pandemic has been especially hard on the nation’s seniors. Because of the risk the coronavirus poses to older folks with health problems, many seniors have had to remain isolated from family and friends. Nursing homes, retirement communities and other facilities providing long-term care have been forced to strictly limit visits from outsiders to reduce the risk of spreading the disease.

Managed Security Services

Managed Security Services Can Help You Overcome the Cybersecurity Skills Gap

Many people equate cybersecurity with firewalls, intrusion prevention systems and other tools that are used to protect the IT environment. But technology alone can’t prevent a security breach. On the contrary, people are the most important element in any cybersecurity program.

Inspect Network Traffic

Why You Need the Ability to Inspect Encrypted Network Traffic

Data encryption has become the primary means of maintaining the privacy of Internet communications. According to data released in April 2020 by Statistica, 63 percent of organizations use the Transport Layer Security (TLS) and Secure Socket Layer (SSL) cryptographic protocols extensively. Another 23 percent use them partially.

5 Key Features of SD-WAN

5 Key Features to Look for When Evaluating SD-WAN

Although software-defined WAN (SD-WAN) adoption has slowed somewhat due to current economic conditions, a new report from Dell’Oro Group predicts that uptake of the technology will quickly rebound. The research firm projects that SD-WAN sales will increase 168 percent through 2024 to exceed $3.2 billion.

Business Continuity

The COVID-19 Pandemic Shines the Spotlight on Business Continuity Planning

This isn’t the typical hurricane season. Organizations that are already grappling with the sudden transition to remote work strategies now have the added worry that a tropical storm could put even more pressure on their operations.

Telecom Management

4 Reasons Why Telecom Management Is Hard and How to Fix It

Given the economic uncertainty caused by the COVID-19 pandemic, many organizations are scrutinizing expenses to keep a lid on costs. However, one area of potentially significant savings is often ignored or overlooked — the telecom bill.

Data Protection & Data Backup

How to Overcome the Challenges of Effective Data Protection

Data backup is arguably the most critical function in IT. If you can’t recover your data when systems crash, malware strikes or disaster occurs, your business may not recover, either.

Cybersecurity Certifications Matter

Why Cybersecurity Certifications Matter in These Challenging Times

The cybersecurity skills gap continues to plague organizations of all sizes. According to ISACA’s State of Cybersecurity 2020 Part 1 report, 62 percent of organizations say their cybersecurity team is understaffed, and 57 percent say they have unfilled cybersecurity positions. There doesn’t seem to be much hope for relieving this shortage - 70 percent say that more than half of applicants for cybersecurity positions lack needed qualifications.

Topics to Discuss with the Customer at the Beginning of Every Project

9 Topics to Discuss with the Customer at the Beginning of Every Project

We all know how important it is to start any significant effort on the right foot. This is particularly true for projects in which, as is often the case, either the project manager or the customer liaison (who I will refer to as the “customer”) are not the same people who negotiated and signed the contract. The very beginning of the project is the time for both parties to review the project documents together, make sure they both agree on what is to be done, and uncover and resolve any undocumented expectations that either party has. 

Mergers & Acquisitions  corporate cyber security assessment

IT Due Diligence Is an Essential Part of Any Merger & Acquisition Deal

The COVID-19 pandemic is affecting recent merger and acquisition (M&A) activity, but in ways you might not expect. Yes, the number of merger and acquisition deals is expected to decrease due to stock volatility and increased business risk. However, savvy dealmakers can often find merger and acquisition targets at lower premiums during an economic downturn. M&A deals can also provide opportunities for growth when revenue streams are uncertain, and the cost efficiencies that come with consolidation and economies of scale.

Customer Expectations: Budget, Time & Scope

Managing Customer Expectations: Budget, Time, and Scope

The customer often does not understand the interrelationship between a project’s budget, time, and scope. Early in the life of a project, a good project manager should discuss this relationship with the customer, and ensure that everyone understands how attempts to adjust one or two of these automatically adjusts the third.

Internet of Things

Why IoT Needs Cost-Efficient, Fully Managed LTE Cellular Connectivity

The healthcare industry is rapidly expanding its deployment of Internet of Things (IoT) applications. According to a new report from MarketsandMarkets, healthcare organizations are using the IoT to streamline clinical operations, manage workflows and enhance patient care. Major IoT applications in connected healthcare include remote patient monitoring, medication management and medical asset tracking.

Layered Security Approach

A Layered Security Approach Is Essential in Today’s Threat Climate

Ransomware, phishing scams, malicious email attachments, hacker attacks — the list of potential cybersecurity threats just continues to grow. Most experts agree that it’s a matter of when, not if, an organization will be the target of a cyberattack.

Outsource IT Support

7 Reasons Why You Should Outsource IT Support

Given the strategic importance of IT in business operations, you’d think that organizations would focus their IT budgets on initiatives to increase productivity, enhance customer service or gain competitive advantages. However, the latest research from SMB Group finds that support is the No. 1 reason why midsize organizations hire IT staff. Despite the difficulty finding skilled technical personnel, 55 percent of midsize organizations dedicate their in-house IT staff to support roles.

Phishing & Email Attacks

The Top 3 Types of Email Attacks and How to Stop Them

Email attacks remain one of the most significant security threats organizations face today. With hundreds of billions of emails sent and received daily, hackers have a massive attack surface to exploit. Organizations must take steps to secure access to email systems and to prevent the spread of malicious content and attachments.

Fragmented Cybersecurity

A Fragmented Approach to Cybersecurity Creates Risks and Management Challenges

Most IT teams have their hands full responding to user support requests, making sure backups run, patching servers, and handling a host of other operational tasks. It’s difficult to find the time to sit down and develop an overarching cybersecurity strategy.

B2B Customer Experience

Why the Customer Experience Matters in B2B Sales and How to Optimize It

Businesses that sell to consumers are rightfully concerned about delivering a high-quality customer experience (CX). In a recent survey of 2,000 consumers conducted by 3Gem Research and Insights, almost 90 percent of respondents said they would remain loyal to a company following a positive customer experience, while almost 75 percent said they would take their business elsewhere after a single negative experience.

Pandemic Puts the Spotlight on Challenges Facing Healthcare IT

As our healthcare heroes work around the clock during the COVID-19 pandemic, the IT systems that support them are also being put to the test. Healthcare organizations are expanding their networks to support additional clinics, labs and testing facilities. More medical devices are connecting to the network, as well as the smartphones, tablets and wearables of clinicians, staff and patients. Employees who can work from home are connecting to systems remotely.

24x7 Security Monitoring and Incident Response Are Needed to Combat 24x7 Threats

Only the very largest organizations have a fully staffed, around-the-clock security operations center. In most firms, the IT team works during business hours, with an on-call rotation to handle after-hours support requests. If there are IT personnel working nights and weekends, they’re likely short-handed. If a cyberattack occurs, they’re going to have a hard time responding quickly to mitigate the threat.

Managing Customer Expectations: Myths

Problems or issues with projects often result when the customer and the project manager are not on the same page regarding how the project will work. The longer this misunderstanding exists, the higher the risk of project failure. A good project manager should address these issues very early in the life of the project, putting the project manager and the customer on the same page from the beginning.

Why Real-Time, End-to-End Monitoring of the SD-WAN Is Critical

Software-defined WAN (SD-WAN) technology has revolutionized connectivity for branch offices. In the past, interconnecting remote locations meant provisioning telco circuits and implementing and managing networking gear and security appliances. Organizations had to weigh whether it was worth all that cost and complexity to provide secure connectivity for a relatively small number of employees.

When We Reach the End of the Pandemic, How Do We Get Back to Work?

Like young children a few minutes into a car trip, many of us are already wondering, “Are we there yet?” We’re not, of course. Experts say it will be weeks before businesses can start allowing employees back into the office. Even after being given the “all clear” by state and local authorities, some employees will want to continue to work from home.

Your Stay-at-Home Workers Need Responsive IT Support

Working from home can be challenging for employees who are accustomed to going to an office every day. It’s not just a matter of loneliness and work-life balance. Many employees are likely struggling to make their home technology work as well as what they’re used to in the office.

The Right Technologies Enable High-Quality Customer Service during Pandemic

As the COVID-19 pandemic continues, state and local governments are implementing measures to ensure social distancing. That’s forcing organizations in virtually every industry to modify their operations in order to stay in business. Many are implementing pickup and delivery services and remote consultations to continue to serve customers.

Security Controls to Reduce Cyber Risk in Operational Technology Networks

In our last post, we discussed a ransomware attack that forced a natural gas compression plant to shut down operations. The attacker compromised Windows 10 systems on the company’s IT network, then was able to access the operational technology (OT) network due to a lack of network segmentation. Luckily, the plant never lost control of its operations, but the incident highlights the need for stronger OT security controls.

Tips for Securing Your Business as Employees Work from Home

In a previous post, we discussed the importance of enterprise-class conferencing and collaboration tools in any work-from-home strategy. As states shut down nonessential businesses and employees seek to maintain social distancing, collaboration tools help keep your company running by enabling staff to work remotely. The GDS nTouch Unified Communications-as-a-Service solution gives employees the tools they need to maintain productivity while they do remote work.

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