Email has been an essential communication channel for more than 50 years, and that’s not likely to change anytime soon. Despite the proliferation of alternative messaging platforms, global email volumes continue to rise each year. Nearly 350 billion emails are sent and received every day.
The division of labor has been a core principle of economic theory for more than two centuries. Organizations can increase productivity and efficiency by dividing complex jobs into smaller, more specialized tasks. A downside of this model is that it can encourage a “not-my-job” mindset. Individuals often decline to take responsibility for tasks or duties that aren’t explicitly outlined in their job descriptions.