Free your IT team to focus on Strategy Instead of Support
GDS Managed Desktop Support Services relieve the burden for your IT teams in supporting your company’s end-users so they can focus on the business.
- Fully monitored maintenance/support
- Reliable real-time/historical reporting
- Securely managed environment
Problems It Solves
- Desktop maintenance and support headaches
- Productivity lost due to desktop downtime
- Unpatched security vulnerabilities
- Slow response to security events
- Asset management challenges
Desktop PCs are the tools of the trade for most businesses, delivering the processing power, storage capacity and user experience workers need to perform their jobs. Desktops also create a substantial operational burden for IT teams. Patching, updating and managing PCs and supporting end-users is a resource-intensive process, leaving companies to choose between working on computers and advancing their business objectives.
Managed Desktop Support Services from GDS maximize the performance, security and reliability of your desktops while freeing your IT team to focus on strategic initiatives. We continually monitor your desktops, perform proactive maintenance, and manage security events and alarms. The service includes remote desktop support, an end-user support portal, and real-time and historical reporting on the health of your desktop environment.
GDS also provides strategic asset management services to help you make better decisions about desktop maintenance and upgrades. The solution is particularly well-suited for organizations with remote offices that lack in-house IT support.