Business IT

Desktop management has always been among the leading challenges facing IT managers, and the job just keeps getting more difficult as workforces become increasingly distributed. The time, expense and effort required to troubleshoot problems, update applications and patch operating systems across remote and office environments is a significant burden for in-house IT teams.

Despite the increased adoption of digital technologies for modernizing core business operations, millions of organizations still rely on analog telephone technology that’s more than a century old. Recent regulatory changes make that an increasingly impractical choice and will undoubtedly accelerate the transition to Voice-over-IP systems in the coming months.

As businesses around the world continue the transition to decentralized organizational structures, they are increasingly reliant on software-defined wide-area networks (SD-WANs) to keep everything connected. IDC analysts say more than 95 percent of enterprise organizations have deployed some form of SD-WAN or plan to do so within the next two years.

Rising IT complexity and ongoing staffing challenges are expected to drive increased spending on managed services in 2023. It’s a proven strategy — managed services help organizations reduce IT costs by up to 45 percent and increase operational efficiency by up to 65 percent, according to recent research by Mordor Intelligence.