The notorious SolarWinds hack that compromised more than 30,000 public and private organizations in 2020 was the “most sophisticated attack the world has ever seen,” according to Microsoft President Brad Smith. However, there was nothing sophisticated about the flaw that allowed the attack — a weak password (solarwinds123) that exposed the company’s update server.
Many organizations that adopted cloud contact center solutions over the past two years did so out of simple pragmatism — pandemic-triggered restrictions required a transition to remote operations. A happy byproduct of that move has been the pronounced modernization of contact center processes.