Business IT

In August, the Louisiana coast was devastated by Hurricane Ida, which damaged thousands of businesses along with homes and basic infrastructure. Many of those businesses experienced extended downtime that severely impacted their operations.

Phone calls represent just 5 percent of all business communications, according to some estimates. Organizations have a wide range of alternatives, including email, online chat, text messages and conferencing platforms. Voice communication may seem slower and more cumbersome than these newer technologies, but it still has tremendous value.

For most organizations, the shift to remote work is not a temporary fix to meet pandemic-related social distancing requirements. It’s now a permanent feature of modern workstyles — and that is creating IT challenges.

Organizations of all sizes are accelerating their digital transformation (DX) initiatives in response to the upheaval caused by the COVID-19 pandemic. Business leaders recognize that agile, flexible and digitized businesses have the resilience to respond to disruptive events. This is driving efforts to automate business processes, implement advanced technologies and adopt cloud services.