nTouch Unified Messaging (UM) increases organizational productivity while improving customer service and responsiveness. For business professionals, especially mobile employees, nTouch™ UM allows for simple management of all messages through their electronic device of choice: laptops, PDAs, phones and/or cell phones. They decide if, when, and how to access and respond to messages with what device. For example, users are able to check e-mail over the telephone, check voicemail over the Internet on a PDA, and forward faxes to any local fax machine via laptop. Furthermore, nTouch™ UM enables users to filter messages, customize personal settings via web-browser, and stay in touch with their customers and team members.

nTouch Unified Messaging also benefits systems administrators by reducing administration costs and eliminating inefficiencies imposed by managing and supporting multiple messaging systems. The nTouch™ UM solution uses Microsoft Exchange message store and directory services to unify system administration, thus providing a single store and single address directory service. Furthermore, by sharing a single directory with the data networks, nTouch™ UM eliminates the redundancy of user account information maintained by disparate applications such as email and voicemail systems.