Global Data Systems

nTouch Training

For an organization to fully realize the benefits of nTouch IPT, employees must be able to use the features of their phone system, and the administrators must be able to manage them. GDS has partnered with KnowledgeNet, an authorized Cisco Training Partner, to deliver web-based training with all the necessary materials to allow students to learn at their own pace. Web-based training eliminates travel expenses and dramatically reduces the hours that students are away from normal work activities.

End User Phone and Unity Training
Cisco IPT and CallManager Training for Systems Administrators
Cisco Unified Communications Training for Systems Engineers

End User Phone and Unity Training

This course provides detailed information on the use of Cisco IP telephones, the most visible component of the voice communication network, and provides information on both the basic and advanced features of IP phones.

By taking this course, the student will learn about:

Basic phone features
Placing calls
Retrieving voicemail
Accessing the IP Phone Web interface
Setting user options and preferences
Beyond the Basics

Cisco IPT and CallManager Training for Systems Administrators

This Cisco e-learning course will provide the systems administrator with the latest fundamentals and application for Cisco IPT technology. This course includes phone and gateway installation, configuration, operations, and problem resolution. In addition, students will be able to configure CallManagers and redundant CallManager clusters on a Windows 2000 platform, Cisco IP phones, and analog and digital Cisco IP Gateways in a laboratory environment.

The Cisco IP Telephony course teaches students to use Cisco CallManager 3.0 and beyond, as well as software installation, support and maintenance, and what hardware devices are necessary to implement an IP-based telephone system in a small office or in an enterprise environment.

After completing this course, the student should be able to:

Identify and describe IPT architecture, hardware, and software
Install three recommended IPT deployment models
Configure IPT components from Cisco CallManager Administration
Use and enable CallManager to troubleshoot deployment solutions

Cisco Unified Communications Training for Systems Engineers

The Cisco Unified Communications System Engineer covers all of the steps necessary for installation, configuration, operation, and maintenance of a Cisco Unity system in either a stand-alone voicemail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set-up, along with a full laboratory to enhance training. After completing UCSE and UCSA, students will be well prepared for the Cisco Unity System Engineer exam.

After completing this course, the student should be able to perform the following:

Given a diagram of one of Cisco's unified communications architectures, label the functional areas correctly
Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system
Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system
Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voicemail
Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system
Given a list of features available in Personal Assistant, correctly identify the standard features of a Personal Assistant system