nTouch VRD - Voice Record on Demand

nTouch VRD is a smart phone recording system that delivers superior call recording capabilities from an IP Phone.

nTouch VRD allows the user to instantly record entire conversations regardless of when the 'record' button is actually pushed. With VRD, organizations can also:

• Reduce potential liability by capturing phone conversations
  
• Analyze phone calls for content
  
• Capture threatening phone calls
  
• Eliminate the guesswork of 'he said, she said'
  
• Improve internal training by using real life scenarios

All recorded conversations, either in part or in their entirety, can be simply played back from the IP phone or PC. Because nTouch Voice Record on Demand works with Cisco CallManager, conversations can be easily stored and retrieved through a variety of storage options.

nTouch BCN - BroadCast Now!

nTouch BCN! is a rapid message delivery system that instantly sends text or voice messages across an organization, department, group, or individual to any communications device at any time.

nTouch Broadcast Now! also allows instant transmission of scheduled and pre-recorded broadcast messages to PCs, mobile and IP phones, PDAs, email systems, voicemail, and IP phones. Because an intuitive, web-based template for creating messages is part of nTouch BCN!, messages can be easily sent without the assistance of a phone administrator. With nTouch BCN!, organizations can:

• Send urgent messages quickly and efficiently to a phone, networked device, existing intercom, and/or loudspeaker system
  
• Broadcast and schedule pre-recorded messages
  
• Maintain constant communication with groups or individuals
  
• Send reminders as needed
  
• Streamline internal communications

nTouch BCN! also possesses the ability to:

• Create pre-configured distribution lists
  
• Maintain a list of pre-recorded messages
  
• Acknowledge message receipt
  
• Send and receipt record logging

Since security is integrated with standard log-in procedures, the risk of unauthorized access to the web-based message creator is minimized.

nTouch XML - Custom XML Programming

nTouch XML enables customization and integration right to the handset of IP phones. Custom applications development and programming connects business processes and people to critical information by providing display-based access to services and applications. NTouch XML can benefit:

• Retail - Check customer order on the inventory tracking database using an IP Phone while talking to the customer on the phone including a tracking number, confirmation, and delivery details
  
• Hospitality - Use the displays on the IP Phones in hotel rooms to make dining reservations, set up wake-up calls, purchase tickets, get directions, and check flight status
  
• Education - Take student attendance, locate students, issue monitor passes and daily bulletins
  
• Government - Communicate instantly with employees through instant text messaging and audio streaming to all or selected groups of IP Phones
  
• General Office- Access visual corporate directories with photo images, identify the called or calling party, and touch a section of a colored graph showing on the phone screen to gather details on a statistic