In the event escalation is required to quickly resolve problems and issues, GDS' Managed Services support team will perform the following:

• Open a ticket which automatically notifies authorized client's contacts of the outage.
• Thoroughly investigate and isolate any issues.
• Implement corrective action.
• Escalate to upper level technical support should the issue require higher level of expertise, including manufacturer's or carriers own support staff.
• Escalate to upper level GDS management in the unlikely event problem resolution becomes unsatisfactory.
• Track the issue through resolution with GDS' ticketing system.