GDS' experts monitor up/down status, availability, utilization, and operational performance of core routers, switches and other network devices critical in achieving maximum uptime.

Issues, problems, and abnormal conditions are handled by GDS remotely. Our team of experts:

• Perform corrective action(s)
• Notify Customer's authorized personnel by phone, email, or pager.
• Automatically initiate time-based escalation procedures.

All incidents, support calls, and requests pertaining to the managed network devices are fully documented within the GDS ticketing system. The ticketing system is accessible by our customers.